Harts Of Stur Reviews
(Rated by 7 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.6
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.5
- Return Policy4.3
- Good Value4.7
- Price & Quality4.3
- Customer Service5.0
Recent Customer Reviews (7)
Julie Parkes
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Cynthia Wylie
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Jörg Reiniger
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Ursula Beyer
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Aaron Hope
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Charlie Hooper
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Thorsten Baader
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Payment Methods
Accepted Payment Options:
Prices for items on Hartsofstur.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Harts Of Stur credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Harts Of Stur Pros & Cons
Pros
1
Great Customer Service: Harts of Stur has been praised for its excellent customer service and prompt delivery.
2
Wide Range of Products: The website offers a vast selection of items, which has been highly recommended by customers.
3
Quick and Friendly Service: Many customers have reported quick and friendly service, with safely packaged items.
4
Easy Ordering Process: Customers can quickly add items to their basket and proceed to checkout. There is also an option for instant checkout using PayPal.
5
Customer Account: Setting up a customer account speeds up the ordering process. Customers can add default billing and delivery addresses, receive stock notifications, and view their order history.
6
Wide Range of Products: The website stocks a vast selection of items, and the quality of products and delivery service has been highly recommended by customers.
7
Award-Winning Customer Service: The website prides itself on its award-winning customer service, with trained staff available both in-store and on the phones to give advice on the full range of products.
8
Environmental Responsibility: The company has invested in initiatives to reduce its environmental impact through the use of renewable energy and recyclable packaging.
CONS
1
Faulty Products: There have been reports of faulty products, such as knives rusting after a few washes and a coffee machine malfunctioning.
2
Poor After-Sales Service: Some customers have experienced poor after-sales service, with the company refusing refunds or replacements for defective items.
3
Unprofessional Customer Service: There have been instances of unprofessional customer service, including accusations against customers for using the wrong parts and refusing replacements despite evidence of the issue.
Harts Of Stur Features and Benefits
Features
Great Customer Service
Praised for excellent customer service and prompt delivery.
Wide Range of Products
Vast selection of cookware, kitchenware, and kitchen electrics, highly recommended by customers for quality and delivery service.
Quick and Friendly Service
Quick and friendly service with safely packaged items.
Fourth Generation Family Business
Established since 1919, one of the UK's largest in-store and online retailers.
Easy Ordering Process
Quickly add items to basket and proceed to checkout, with instant checkout using PayPal.
Customer Account
Speeds up ordering process, default billing and delivery addresses, stock notifications, and order history.
Award-Winning Customer Service
Trained staff available in-store and on phones to give advice on products.
Environmental Responsibility
Investments in renewable energy and recyclable packaging to reduce environmental impact.
Competitive Prices
Comprehensive range of products at competitive prices.
30-Day Return for Unwanted Items
Refund if in resaleable condition and original packaging.
Returns for Damaged Items
Free returns label if under £300, or courier collection if over £300.
Returns for Faulty Items
Free returns label if under £300 within first 30 days, or collection if over £300; some brands referred to manufacturer after 30 days.
Extended Christmas Returns
Purchases before Christmas returnable up to end of January for exchange or refund if unused and in original packaging.